Gather, validate and document business requirements for new business and additional revenue streams. These include designing of process flows, writing requirements, and testing systems to meet customer needs and business requirements.
Act as the point person between the end-user and technical team regarding project process-related concerns.
Help improve existing systems and existing processes by studying current business practices and designing modifications.
Conducts quality assurance (QA) for UI/UX mock-up and systems to ensure that it follows the business process. Recommend improvements based on QA findings/results.
Ensures that the assigned activities and project deliverables are on track; and also provides regular updates on deliverable timeline and project status to Business Process Intelligence Supervisor.
Conduct market research, industry and competitor analysis.