Job Description
- Record information about financial status of customers and status of collection efforts.
- Monitor and track delinquent and overdue accounts.
- Arrange for debt repayment or establish repayment schedules, based on agreed company and customers' financial situations.
- Notify customers of delinquent accounts and advise of necessary actions and strategies for debt repayment.
- Answer customer questions regarding problems with their accounts.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contractsReceive payments and post amounts paid to customer accounts.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, or through the questioning of neighbors.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
- Perform various administrative functions for assigned accounts, such as recording address changes of customers.
- File and maintain documents or records.
- Perform other tasks as may be assigned.