Job Description
- Record information about financial status of customers and status of collection efforts.
- Monitor and track delinquent and overdue accounts.
- Arrange for debt repayment or establish repayment schedules, based on agreed company and customers' financial situations.
- Notify customers of delinquent accounts and advise of necessary actions and strategies for debt repayment.
- Answer customer questions regarding problems with their accounts.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Receive payments and post amounts paid to customer accounts.
- Perform various clerical and administrative functions for assigned accounts, such as recording address changes of customers and writing reports.
- Provide accounting and clerical support to the accounting department.
- Prepare bank deposits, general ledger postings and statements.
- Reconcile accounts in a timely manner.
- Daily enter key data of financial transactions in database.
- Track and monitor accounting and financial records to ensure compliance to SLAs.
- File and maintain documents or records.
- Perform other tasks as may be assigned.
