Frequently Asked Questions

You can browse the topics below to find what you are looking for.

Clients may place booking through the following:

  1. Call our Customer Care Section at (02) 8396-8888.
  2. Send us a private message over the website. Just visit our site at www.capex.com.ph and you’ll find a chat button at the lower right portion of the page.
  3. You may also send us your private message over the Facebook. Just go to www.facebook.com / CaPExCargoPadalaExpress or
  4. Send us an email at support@capex.com.ph , sales@capex.com.ph

All bookings MUST be made at least one (1) day prior to actual date of pick-up

You can track the status of your cargo through our website. Just visit our page at www.capex.com.ph and click TRACK on the navigation bar, type the waybill number then hit the SEARCH button.

For mobile users, you may also download our mobile application for an easier way of tracking your shipment.

The following goods are not accepted for shipping:

  • Any substance prohibited by Philippine law (not allowed in Airfreight and Seafreight)
  • Flammable materials (not allowed in Airfreight)
  • Money in any currency (not allowed in Airfreight and Seafreight)
  • Jewelries (not allowed in Airfreight and Seafreight)
  • Pressurized aerosols (not allowed in Airfreight and Seafreight)
  • Firearms (or any item resembling it) (not allowed in Airfreight and Seafreight)
  • Radioactive substances (not allowed in Airfreight)
  • Live animals (not allowed in Airfreight and Seafreight)
  • Batteries (not allowed in Airfreight)

During regular season, shipments via airfreight will take 1 to 3 days before cargo reaches its destination; while it will takes 7 to 14 days before cargo sent via seafreight reach its destination. This lead time is subject to change based on the situation of our third-party partners which are the airlines and shipping lines.

The basis for computation of charges depends on the weight and dimension (Length x Width x Height in cm) of the cargo, whichever is higher.

To get an accurate quotation, you may call our lines at (02) 8396-8888 and our Customer Care Associate and Account Executive will assist you.

Computation of charges for LCL is based on the volume of the cargo (cbm; which is based on the dimension: Length x Width x Height), weight and declared value.

Breakable cargoes are suggested to be wrapped with bubble wraps and/or be crated for extra protection during its transit.

CaPEx may do the crating of the cargo with an additional cost.

Unfortunately, CaPEx DO NOT cater sending of money and/or checks. We also DO NOT allow attaching these to any cargo that is being sent through us.

We accept both prepaid and cash-on-delivery payments. Prepaid means payment will be issued upon pick-up of cargoes, while cash-on-delivery (COD) is where payment will be collected upon delivery of cargo.

Both cash and check are acceptable however only company or manager’s check will be accepted.

Quotations may be provided by our Account Executives. Just fill-up the following details and the available agent will get back to you:

  • Origin (Pick-up Address)
  • Destination (Delivery Address)
  • Description of Goods
  • Quantity (# of Items to be Shipped)
  • Dimension (LxWxH in cm)