Job Description
- Drives the end-to-end operational process flow continuity by aiding process issue analysis, and root-cause analysis.
- Identifies process gap and be able to drive solution.
- Identifies potential process breakdown and risks.
- Recommends improvements to ensure process control to avoid issues and breakdown.
- Documents process inspection outcomes by completing detailed reports and performance records.
- Assists the operation team about process continuity concerns to improve service excellence.
- Addresses with the stakeholders the process continuity-related issues in a timely manner.
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