Archives: Vacancies

Light Vehicle Driver

Posted on October 30, 2025 by -

Light Vehicle Driver

Cargo Padala Express Forwarding Services Corp

Job Description

  • Punctual and with good attendance.
  • Receives assignment from fleet dispatcher and coordinates with a checker for order instructions.
  • Performs/Inspects “Brake, Light, Oil, Water, Battery, Air, Gas, Engine, Tires and Self” (BLOWBAGETS) before and after the status of the assigned vehicle; maintains the tidiness of the vehicle.
  • Complies with vehicles checklist daily.
  • Presents and projects himself in accordance with the company’s branding policy.
  • Operates company vehicles according to traffic regulations and company policies.
  • Assist on Loading/Unloading, cargo/es with utmost diligence and care to avoid damage.
  • Ensures safe handling and transport of physical cargoes/ parcels and the vehicle as well.
  • Comply with company safety policies.
  • And any other task as required by superiors.

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Customer Experience Associate

Posted on October 30, 2025 by -

Customer Experience Associate

Cargo Padala Express Forwarding Services Corp

Job Description

  • Monitors proper branding presentation and compliance with the branding policy. This involves monitoring compliance of the Customer Care Section and all employees to the set customer care standards and guidelines.
  • Assist the CX Manager in the development of the customer care standards and guidelines, i.e., drafting of scripts, spiels, etc.
  • Assist the CX Manager in training all organization members on customer-centric approaches and best practices to foster a customer-obsessed culture throughout the organization.
  • Track and ensure that all customer communications, including complaints and feedback, are responded to according to the service level agreement (SLA).
  • Conduct quarterly customer satisfaction survey (CSAT) and net promoter score (NPS) survey. This includes submission of results to the CX Manager.
  • Execute external and customer-related events of the company. This also includes organizing and executing the set CSR activities according to timeline.
  • Assist the CX Manager in conducting monthly QA of all internal and external touchpoints to ensure customer experience across all platforms.
  • Prepare proposals for corporate tokens and giveaways.
  • Execute branding initiatives as planned, in collaboration with the. This includes office branding, fleet dress-up, and employee branding, among others.
  • Perform other tasks that may be assigned to him by his superior.

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Carrier Manager

Posted on October 30, 2025 by -

Carrier Manager

Cargo Padala Express Forwarding Services Corp

Job Description

  • Ensure carrier supervisor is aligned to management directives and provides overall direction to Carrier management team.
  • Assist NCR deputy division head for cost efficient use of carriers.
  • Be involved in negotiating best rates for cost efficiency.
  • Coordinate with other divisions re payment efficiency for port fees and sufficient Airline Credit fund.
  • Ensure compliance of airfreight and sea freight leaders on carrier process.
  • Coordinate with Deputy Head for provincial and regional manager for consistent on time retrieval.
  • Do proactive communication with Airline personnel for Airfreight issues and relational requirements.
  • Communicate with Airlines for efficient and favorable services resulting to lead time compliance.
  • Ensure carrier management filing is in accordance to ISO standards.
  • Do data analysis and recommend most cost efficient supplier aligned to lead time requirement.
  • Monitor and ensure accuracy and timely submission of reports.
  • Ensure CIS is updated by carrier management team and coordinate with concerned divisions for any issue requiring resolution.
  • Ensure a cost-efficient use of resources and budget.
  • Recommend best practice or process enhancement that will result to cost and lead time efficiencies.
  • Take a lead in aligning all divisions for efficient Airfreight and port operation.
  • Ensure compliance to all company policies and directives.

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Mechanic

Posted on September 15, 2025 by -

Mechanic

Cargo Padala Express Forwarding Services Corp

Job Description

  • Punctual and with good attendance.
  • Coordinates with fleet supervisor and acts on the pending job order and repairs.
  • Inspect and evaluate mechanical/electrical components to diagnose issues accurately.
  • Conduct preventive maintenance work aiming to vehicle functionality and longevity in accordance to PMS.
  • Advise vehicle operators on good and safe vehicle and equipment use.
  • Recommend estimates (cost, time, effort) for repair or maintenance job.
  • Report and document repairs and maintenance logs.
  • Maintain and safekeep equipment and tools in good condition.
  • Serve as rescue during vehicle breakdown.
  • Maintain a safe and clean workplace.
  • And any other task as may be assigned by IS.

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Quality Control Supervisor

Posted on September 15, 2025 by -

Quality Control Supervisor

Cargo Padala Express Forwarding Services Corp

Job Description

  • Drives the end-to-end operational process flow continuity by aiding process issue analysis, and root-cause analysis.
  • Identifies process gap and be able to drive solution.
  • Identifies potential process breakdown and risks.
  • Recommends improvements to ensure process control to avoid issues and breakdown.
  • Documents process inspection outcomes by completing detailed reports and performance records.
  • Assists the operation team about process continuity concerns to improve service excellence.
  • Addresses with the stakeholders the process continuity-related issues in a timely manner.

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Customer Experience Manager

Posted on September 15, 2025 by -

Customer Experience Manager

Cargo Padala Express Forwarding Services Corp

Job Description

  • Ensure proper execution of brand presentation and compliance with the branding policy.
  • Develop and implement customer care standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.
  • Spearhead the training of all members of the organization on customer-centric approaches and best practices to foster a customer-obsessed culture throughout the organization.
  • Conduct monthly contact center quality assurance (QA) to ensure compliance with customer care standards and guidelines.
  • Collaborate with Customer Care Manager to ensure that all customer communications are responded to correctly and on time, i.e., according to the set service level agreement (SLA).
  • Work hand-in-hand with Customer Care Manager to ensure that all customer complaints and feedback are resolved according to set service level agreement (SLA).
  • Oversee and guide the Creative Designers in the creation of all branding and marketing collaterals, as well as the development of UI/UX designs for all digital touchpoints, in collaboration with the Demand Generation Department and the Business Intelligence Department.
  • Spearhead the conduct of quarterly customer satisfaction surveys (CSAT) and semi-annual net promoter score surveys (NPS).
  • Analyze the results of the conducted surveys and recommend programs and improvements.
  • Recommend customer engagement and loyalty programs based on current market trends and based on customer demand as derived from the surveys conducted.
  • Coordinate all public relations activities.
  • Plan and ensure proper execution of external or customer-related events of the company.
  • Ensure on-time execution of planned Corporate Social Responsibility events of the company.
  • Monitor and measure key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to the DMT Deputy Division Head, Division Head, and other stakeholders.
  • Conduct monthly quality assurance of all internal and external digital touchpoints to ensure customer experience across all platforms.
  • Implement both company and division’s policies.
  • Monitor, and evaluate Customer Experience (CX) Associate.
  • Ensure on-time completion of all training programs of its team members.
  • Perform other tasks that may be assigned to him by his superior.

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