Archives: Vacancies

Customer Experience Manager

Posted on April 23, 2025 by CaPEx Admin -

Customer Experience Manager

Cargo Padala Express Forwarding Services Corp

April 23, 2025

Job Description

Ensure proper execution of brand presentation and compliance with the branding policy.
Develop and implement customer care standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.
Spearhead the training of all members of the organization on customer-centric approaches and best practices to foster a customer-obsessed culture throughout the organization.
Conduct monthly contact center quality assurance (QA) to ensure compliance with customer care standards and guidelines.
Collaborate with Customer Care Manager to ensure that all customer communications are responded to correctly and on time, i.e., according to the set service level agreement (SLA).
Work hand-in-hand with Customer Care Manager to ensure that all customer complaints and feedback are resolved according to set service level agreement (SLA).
Oversee and guide the Creative Designers in the creation of all branding and marketing collaterals, as well as the development of UI/UX designs for all digital touchpoints, in collaboration with the Demand Generation Department and the Business Intelligence Department.
Spearhead the conduct of quarterly customer satisfaction surveys (CSAT) and semi-annual net promoter score surveys (NPS).
Analyze the results of the conducted surveys and recommend programs and improvements.
Recommend customer engagement and loyalty programs based on current market trends and based on customer demand as derived from the surveys conducted.
Coordinate all public relations activities.
Plan and ensure proper execution of external or customer-related events of the company.
Ensure on-time execution of planned Corporate Social Responsibility events of the company.
Monitor and measure key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to the DMT Deputy Division Head, Division Head, and other stakeholders.
Conduct monthly quality assurance of all internal and external digital touchpoints to ensure customer experience across all platforms.
Implement both company and division’s policies.
Monitor, and evaluate Customer Experience (CX) Associate.
Ensure on-time completion of all training programs of its team members.
Perform other tasks that may be assigned to him by his superior.

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Branch Coordinator

Posted on April 23, 2025 by CaPEx Admin -

Branch Coordinator

Cargo Padala Express Forwarding Services Corp

April 23, 2025

Job Description

Works and coordinates with other Divisions, Departments - CSM, FOM, MIS, FLS, TNP, ARM, Warehouse among others to ensure targets for both inbound and outbound are met relative to order management and fulfillment, retrieval, delivery, inventory, collections and remittances;
Direct daily operations and work of drivers/checkers, loaders, warehouse personnel.
Ensure business permits are renewed and other legal requirements complied; payment of utilities, liaison and networking with other agencies – Port/Airport Authorities, Banks, etc.
Direct (pick-up and delivery services) operation and ensure productivity, accuracy, and or timeliness objectives;
Analyze all aspects of Branch activities to determine the most cost-effective or efficient means at running and managing Branch Operations;
Ensure proper documentation, diligently check if staff are performing e-DTRs and updating of CIS, and cargo inventory;
Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
Assist in sales production thru client visits. Do scheduled sales mapping for covered areas to increase branch sales production.
Maintain metrics, process and submit reportorial requirements as directed by the Regional manager and Provincial Head;
Monitor branch operations relative to updates and status to customers; use/update CIS to improve efficiency, speed, or quality of shipment services.
Ensure thru planning and coordination with Regional Manager Fleet is A-1 upkeep for all units assigned; Maintain and report repairs and improvements related to branding for equipment and facility.
Assist in carrier management processes, such as port coordination and communication with 3PL and wingvan drivers for location and movement status. Assist to resolve any concern in the area.
Recommend optimal transportation modes, routing, equipment, or frequency.
Perform administrative functions such as ISO compliant filing of documents, issue NTE’s and standard communication/ documentation requirements.
Ensure compliance to all company policies and directives.
Perform other tasks as may be assigned by management.

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Finance Associate

Posted on April 23, 2025 by CaPEx Admin -

Finance Associate

Cargo Padala Express Forwarding Services Corp

April 23, 2025

Job Description

Record information about financial status of customers and status of collection efforts.
Monitor and track delinquent and overdue accounts.
Arrange for debt repayment or establish repayment schedules, based on agreed company and customers' financial situations.
Notify customers of delinquent accounts and advise of necessary actions and strategies for debt repayment.
Answer customer questions regarding problems with their accounts.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Receive payments and post amounts paid to customer accounts.
Perform various clerical and administrative functions for assigned accounts, such as recording address changes of customers and writing reports.
Provide accounting and clerical support to the accounting department.
Prepare bank deposits, general ledger postings and statements.
Reconcile accounts in a timely manner.
Daily enter key data of financial transactions in database.
Track and monitor accounting and financial records to ensure compliance to SLAs.
File and maintain documents or records.
Perform other tasks as may be assigned.

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Finance Associate

Posted on April 23, 2025 by CaPEx Admin -

Finance Associate

Cargo Padala Express Forwarding Services Corp

April 23, 2025

Job Description

Record information about financial status of customers and status of collection efforts.
Monitor and track delinquent and overdue accounts.
Arrange for debt repayment or establish repayment schedules, based on agreed company and customers' financial situations.
Notify customers of delinquent accounts and advise of necessary actions and strategies for debt repayment.
Answer customer questions regarding problems with their accounts.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Receive payments and post amounts paid to customer accounts.
Perform various clerical and administrative functions for assigned accounts, such as recording address changes of customers and writing reports.
Provide accounting and clerical support to the accounting department.
Prepare bank deposits, general ledger postings and statements.
Reconcile accounts in a timely manner.
Daily enter key data of financial transactions in database.
Track and monitor accounting and financial records to ensure compliance to SLAs.
File and maintain documents or records.
Perform other tasks as may be assigned.

Job Summary

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Accounting Manager

Posted on February 20, 2025 by CaPEx Admin -

Accounting Manager

Cargo Padala Express Forwarding Services Corp

February 20, 2025

Job Description

Oversee the daily operations of the accounting department covering the ff:
- month and end-year process
- accounts payable
- bookkeeping
- fixed assets and depreciation / lapsing schedule
- loans and amortization
Monitor and analyze accounting data and produce financial reports or statements.
Establish and enforce proper accounting methods, policies and principles.
Coordinate and complete annual audits.
Provide recommendations to Improve systems and procedures and initiate corrective actions to meet financial accounting objectives.
Prepare and conduct audit to detect deficient controls, duplicated effort, fraud, or non-compliance with laws, regulations, and management policies.
Inspect financial records, books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
Examine transactions to completeness and accuracy and reconcile discrepancies and differences .
Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting, or other tax requirements.
Establish and maintain files and records and direct activities of personnel engaged in filing, recording, compiling, and transmitting financial records.

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Corporate Quality Specialist

Posted on February 20, 2025 by CaPEx Admin -

Corporate Quality Specialist

Cargo Padala Express Forwarding Services Corp

February 20, 2025

Job Description

Executes inspections and testing for quality and conformance, based on the quality audit plan developed by the Audit Managers.
Revisits the Non-Conformance and Corrective Action Report of Process Owners, that contains the Problem/Issue.
Root-Cause Analysis, and the Corrective and Preventive Measures.
Collates the results thereof for reporting to the management of the status and effectiveness.
Implements the Quality Management Plan and Strategy prepared by the Division.
Assist the Quality Manager in preparing reports on effectiveness of the QMS System.
As Document Controller, receives, stores, retrieves documents from other department for access and distribution based on the distribution list defined by the document owner.

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Customer Care Associate

Posted on February 20, 2025 by CaPEx Admin -

Customer Care Associate

Cargo Padala Express Forwarding Services Corp

February 20, 2025

Job Description

Maintain a positive, empathetic, and professional attitude toward customers at all times.
Responds promptly to customer inquiries and concerns.
Receive, encode, and process customer orders and change orders requests.
Prepare, coordinate and monitor Booking / Work Instructions and other necessary information.
Attracts potential customers by answering service questions; suggesting information about other available services.
Record, maintain and update the customer information and communication records.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Contributes to team effort by accomplishing target results.
Ensure customer satisfaction and provide professional customer support.
Perform other related tasks that may be assigned by the management.

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Mechanic

Posted on February 4, 2025 by CaPEx Admin -

Mechanic

Cargo Padala Express Forwarding Services Corp

February 4, 2025

Job Description

Punctual and with good attendance.
Coordinates with fleet supervisor and acts on the pending job order and repairs.
Inspect and evaluate mechanical/electrical components to diagnose issues accurately.
Conduct preventive maintenance work aiming to vehicle functionality and longevity in accordance to PMS.
Advise vehicle operators on good and safe vehicle and equipment use.
Recommend estimates (cost, time, effort) for repair or maintenance job.
Report and document repairs and maintenance logs.
Maintain and safekeep equipment and tools in good condition.
Serve as rescue during vehicle breakdown.
Maintain a safe and clean workplace.
And any other task as may be assigned by IS.

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Quality Control Supervisor

Posted on February 4, 2025 by CaPEx Admin -

Quality Control Supervisor

Cargo Padala Express Forwarding Services Corp

February 4, 2025

Job Description

Drives the end-to-end operational process flow continuity by aiding process issue analysis, and root-cause analysis.
Identifies process gap and be able to drive solution.
Identifies potential process breakdown and risks.
Recommends improvements to ensure process control to avoid issues and breakdown.
Documents process inspection outcomes by completing detailed reports and performance records.
Assists the operation team about process continuity concerns to improve service excellence.
Addresses with the stakeholders the process continuity-related issues in a timely manner.

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Marketing Manager

Posted on February 4, 2025 by CaPEx Admin -

Marketing Manager

Cargo Padala Express Forwarding Services Corp

February 4, 2025

Job Description

Facilitate market research and competitors' data gathered through the conducted market research and competitors analysis.
Analyze market and competitors' data gathered through the conducted market research and competitors analysis.
Monitor market trends and competitors’ marketing strategies, including the best platforms and channels to use to strengthen the brand’s position in the market. This requires staying updated with the latest marketing trends and techniques.
Plan and implement marketing and promotional activities of the company.
Conceptualize and execute multichannel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging in all channels.
Monitor, review, and report the results of all marketing campaigns. This includes evaluation of the initiatives and improvement recommendations.
Monitor all the digital marketing platforms of the company, including all social media channels, email marketing channels, website, mobile application, and Google Business Profile, among others. This includes ensuring that all of these digital marketing channels are updated.
Oversee and guide the activities of the Demand Generation Department regarding social media marketing, SEO, PPC, and content creation, among others. This includes making sure that all the contents and materials were checked and undergone approval from the Division Head before its roll-out.
Recommend out-of-home campaigns to achieve the target brand awareness and generate business leads.
Conceptualize and plan for promotional events such as expos, trade shows, sales blitzes, and the like to promote the brand and generate leads.